With the CRM solution (Customer Relationship Management solution) from Bitrix24, a complete database of your customers and contacts can be created. A big advantage of the CRM is that you have all the specific customer communication and history at your disposal.
A detailed log of all information, such as calls, messages and appointments, facilitates the planning of further steps and important tasks.
Manage customer relationships efficiently and transparently through an intuitive interface. The Bitrix24 CRM offers several tools to manage contacts, orders and leads. All the information can either be entered manually, imported from different data sources or automatically collected from your website. Create dedicated contact groups based on the available data and use appropriate marketing tools to address them. Send emails to your contacts or contact groups directly from the Bitirx24 CRM.
The Sales Funnel provides a quick overview of the current status of your activities. See at a glance how many leads have become orders or sales and which phase they are currently in. It is also possible to create several sales pipelines simultaneously in Bitrix24 CRM and to generate corresponding sales funnels.
A selection of ready-made reporting templates makes it possible to generate reports on, for example, sales figures and orders according to the employee responsible.
CRM WEB FORMS.
Create every type of web form in Bitrix24, use them on your website or make them available as a public webpage link. The goal of the CRM web forms is to create new leads, new contacts and additional information about customers. All data provided is stored in the CRM system which means that they only need to be processed once received.
Open Channels connect the most common social networks and messengers to the CRM in Bitrix24. For example, messages from Facebook, Skype and other platforms can be received and answered directly in Bitrix24. By defining a workflow, you can specify how requests are distributed and when a request should be automatically forwarded to the next available employee. Open Channels can be used in all Bitrix24 versions (mobile app, desktop app and web).
The Bitrix24 CRM can communicate with your website quickly and easily by simple implementation. Features such as online chat, a call back widget or website forms can be created and used with a simple embed code so that leads are directly, easily, and quickly captured and stored in the Bitrix24 CRM.
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