Bitrix24 OPEN CHANNELS FOR LEADS.
Open Channels — manage leads at a glance. Regardless of the communication channel, Bitrix24 collects, documents and analyses all interactions with customers. Whether it is by email, phone, social network, messenger, chat or a website form, Open Channels ensures that the complete history of all interactions with a customer is saved. Bitrix24 Open Channels for Leads will make your everyday work and interaction with your customers clearer and more efficient.
WHAT ARE OPEN CHANNELS?
Regardless of the communication platform, Open Channels connect social networking or messaging platforms, like Facebook or Skype, with Bitrix24. Customers can send you information requests and messages from their chosen platform and your employees can process everything in Bitrix24. This increases efficiency enormously as only Bitrix24 needs to be used for all of the communication work.
All messages are logged and stored in the system. Messages can also be forwarded, queued or replied to with pre-set answers.
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